People are your most flexible and adaptable stakeholders in the interaction between process and technology. They are also the most unpredictable source of time, cost and quality. Whereas, process and technology is purely objective and mostly measurable, people can be an untold source of hidden costs that show up with no home on the balance sheet. Resources (mostly cost associated with waste and time) disappear without a trace.
However, people engaged in the creation of solution can become an organization’s most potent agent in positive change. People with an active stake in the success of an organization need less supervision, bring limitless energy, and can nurture the success of an organization. Most of our world outside of organizations is self governed. It is the very reason we have existed this long and civilization has prospered. People care about establishing family, home and a place in society. Given the freedom to decide, people become their own, best taskmasters.